Return & Refund Policy – Puppies

At MyLittleTeaCup Petique, we are committed to placing healthy, happy puppies into loving forever homes. Please read our Return & Refund Policy carefully before placing a deposit or purchasing a puppy.

Deposits

All puppy deposits are non-refundable. A deposit reserves your selected puppy and removes them from availability for other families.

If we are unable to provide the puppy due to circumstances beyond your control, such as a health concern identified before placement, you may choose to:

• Transfer your deposit to another available puppy.

• Apply your deposit toward a future litter.

• Receive a refund if no suitable replacement is available, at our discretion.

Final Payment

The remaining balance must be paid before pickup or delivery using one of our accepted payment methods. Puppies will not be released until payment has been received in full.

Veterinary Examination

To maintain the validity of our Health Guarantee, your puppy must be examined by a licensed veterinarian within 3 calendar days of pickup or delivery.

If a licensed veterinarian determines that the puppy has a life-threatening congenital or hereditary condition that existed before placement, you must notify us immediately and provide written documentation from the examining veterinarian.

Returns

Because moving between homes can be stressful for young puppies, we do not accept returns simply because a buyer changes their mind, experiences lifestyle changes, or decides they no longer want the puppy.

However, if unforeseen circumstances arise and you can no longer care for your puppy, we encourage you to contact us. Whenever possible, we will work with you to help ensure the puppy is placed in a safe and loving home. Any return or rehoming assistance is at our discretion and does not guarantee a refund.

Refunds

Puppies are living companions, not retail merchandise. Therefore, refunds are not provided except as outlined in our Health Guarantee or where required by applicable law.

Refunds will not be issued for reasons including, but not limited to:

• Change of mind

• Family disagreements

• Landlord or housing restrictions

• Allergies discovered after purchase

• Personal, financial, or scheduling changes

• Failure to properly care for the puppy

Health Guarantee

Each puppy is examined before going home and is believed to be healthy at the time of placement. Every puppy includes our 1-Year Health Guarantee, which covers qualifying hereditary or congenital conditions as outlined in your Puppy Purchase Agreement.

Lifetime Breeder Support

Our relationship doesn't end when you take your puppy home. We are happy to provide guidance and support throughout your puppy's life and encourage you to contact us with any questions about care, training, nutrition, or adjustment.

Questions

If you have any questions about this Return & Refund Policy before reserving a puppy, please contact MyLittleTeaCup Petique. We are happy to answer your questions and help you make an informed decision before welcoming your new companion home.

MERCHANDISE & PRODUCTS RETURN & REFUND        POLICY

We have a 7-day return policy, which means you have 7days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mylittleteacup.petique@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mylittleteacup.petique@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.